Needfinding in Personal Health

Objectives

This article documents the needfinding methodology I used to understand users’ experiences in finding medical professionals for different health needs. I conducted six interviews with people of various backgrounds, ages, and experiences to garner diverse viewpoints. These findings were then collated and analyzed to help define possible design challenges.

Motivation

Personal health is an aspect of everyone’s life. Whether someone is making an appointment, paying a bill, or monitoring blood sugar levels, they are interacting with their health data in various ways. However, even before being able to perform these and other actions related to personal health, people have to find the right medical professional for their situation.

Question: